Privacy Policy

Last updated: 12 August 2026

This privacy policy explains how Renovani (“we”, “us” or “our”) collects, uses and protects personal information when you visit our website, contact us, request a survey or quotation, or use our damp proofing, timber treatment, mould treatment or basement waterproofing services.

1. Who we are

Renovani is a property care business serving Sussex and Kent. Our contact details are:

49 Station Road, Polegate, East Sussex BN26 6EA
Telephone: 01424 863146
Email: admin@renovani.co.uk

2. Information we collect

Depending on how you deal with us, we may collect:

  • Your name, email address, telephone number and postal or property address.
  • Details you provide in an enquiry, booking, survey request or quotation form.
  • Information about the property, reported defects, access arrangements and the services required.
  • Survey notes, moisture readings, photographs, plans, reports, quotations, invoices and correspondence.
  • Payment and transaction records. We do not normally retain full card details.
  • Technical information generated when you use the website, such as device, browser, approximate location, IP address and cookie data.

3. How we obtain information

We normally receive information directly from you by website form, email, telephone, site visit or during works. We may also receive relevant information from a property owner, landlord, tenant, managing agent, contractor, manufacturer or guarantee provider. Limited technical information may be collected automatically by Squarespace and other website services.

4. How and why we use information

  • To respond to enquiries, arrange surveys, prepare reports and quotations, and take steps requested before entering a contract.
  • To provide agreed services, manage appointments, communicate about works and administer guarantees.
  • To keep accounting, tax, insurance, health and safety, and business records where required by law.
  • To establish, exercise or defend legal claims and protect our business, customers and website where this is in our legitimate interests.
  • To improve website performance and understand use of our services, subject to cookie and consent requirements.
  • To send marketing only where permitted by law and, where required, with your consent. You may opt out at any time.

Our lawful bases may include consent, performance of a contract or steps before a contract, compliance with a legal obligation, and our legitimate interests in operating and protecting our business.

5. Sharing information

We may share only the information reasonably necessary with service providers such as Squarespace, email and IT providers, accountants, insurers, payment providers, contractors, manufacturers and guarantee administrators. We may also disclose information to professional advisers, regulators, courts, law enforcement or public authorities where required or permitted by law. We do not sell personal information.

6. International processing

Some suppliers may process information outside the United Kingdom. Where UK data protection law requires it, we use suppliers that provide an appropriate safeguard or other lawful transfer mechanism.

7. How long we keep information

We keep information only for as long as reasonably needed. General enquiries that do not proceed may normally be retained for up to 24 months. Customer, job, quotation, invoice and accounting records may normally be retained for up to six years after the relevant transaction or relationship. Survey, treatment and guarantee records may be kept for the applicable guarantee period or longer where needed to manage claims or legal obligations. We then delete or anonymise information where practical.

8. Security

We take reasonable organisational and technical measures to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

9. Your rights

Depending on the circumstances, you may have rights to access, correct or erase your information; restrict or object to its use; receive certain information in a portable format; and withdraw consent at any time. These rights are not absolute. To make a request, email admin@renovani.co.uk.

You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

10. Cookies

Our website uses cookies and similar technologies. Please see our Cookie Policy for more information and available choices.

11. Children

Our services are not directed at children and we do not knowingly collect children’s information through this website.

12. Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will be published on this page with its update date.